SHIPPING & RETURNS


SHIPPING

We deliver to Germany with UPS.
We deliver to all Europe countries with DHL. The rest of the world is delivered by FedEx.

TRANSFER COST

DESTINATIONSTANDARDEXPRESSORDER MORE THAN € 150
Germany€ 4,90€ 12,90free
Europe€ 12,90€ 35,90free

More than € 150: free shipping
Christmas time: free shipping


CHRISTMAS SERVICE

During the Christmas time we ship all orders worldwide for free as standard delivery transfer. We will do our very best to make sure that all parcels reach their destination in time, but we are not responsible for delays caused by shipping, like unforeseen weather circumstances, airline strikes etc.
Our last day of shipping before Christmas 2015 is the 22nd of December. Orders must be placed until the 20th of December. Please note that the time for delivery depends on the destination and shipping method.


DELIVERY & PRODUCTION TIMES

Our products are handmade and individually produced for you therefore we do not have every size on stock. If the items you ordered are on stock or only need an additional finishing or plating we will arrange the shipping within 1 week if your order is fully paid.
If your product is out of stock we need around 2 – 3 weeks production time. Please read the details (at the jewellery itemof your choice) carefully.

Germany Shipping > 1–3 days (Standard)
Europe Shipping > 2–10 days (Standard and depending on your destiny)
Rest of World > 2–10 days (Standard and depending on your destiny)

If your ordered jewellery is not available or producable (limited edition), we reserve the right not to deliver them. In this case we will immediately inform you and return any payments made.
If you have further questions of the exact shipping schedule of your order or if you need your product urgently:

please contact sales@jasminajovy.com

If you order several items and one or more of the ordered items are currently out of stock, JASMINA JOVY JEWELLERY will not ship the goods until each of the ordered items is back in stock.


PACKAGING & GIFT WRAPPING

All our jewellery will arrive in exclusive and decorative branded boxes. We have 6 different shapes of boxes and the jewellery fits perfectly in it. All our boxes are handmade in Germany and in limited quantities.

We offer you a special gift wrapping for an additional cost of €2,90 (for free at Christmas time ). Please check the comment box in your cart.

Please take care: We use stiff and secure packaging to ensure that your order will arrive in perfect condition. For the unfortunate case that your order arrives in a damaged state, please directly contact us.


RETURNS

Any Customer who is a Consumer shall be entitled to revoke the offer and return the product in accordance with the cancellation and return policy as separately made available to the Customer on our website during the ordering process.

Jeder Kunde, der Verbraucher ist, ist berechtigt, das Angebot nach Maßgabe der besonderen Widerrufs- und Rückgabebelehrung, die ihm im Rahmen der Bestellung auf unserer Website mitgeteilt wird, zu widerrufen und die Ware zurückzusenden.


PAYMENT

Payment in advance
After we have confirmed the availability of your selected jewellery item(s), you should transfer the amount of the invoice in advance. Before starting an individual production for you, you will have to pay in advance. Shipping will take place within 2 or 3 working days after our account has been credited.

JASMINA JOVY JEWELLERY only accepts the following transfers:

Payment per bank transfer

Commerzbank

JASMINA JOVY JEWELLERY
IBAN: DE81666400350720175900
BIC: COBADEFFXXX

Payment per Paypal

PayPal is the fastest and most secure way to pay. The amount invoiced will be provisionally debited to your PayPal account when you place the order and debited once the Jewellery item(s) has/have left our studio.

PayPal transfers: sales@jasminajovy.com

SUBSCRIBE

To our newsletter