SHIPPING & RETURNS
We deliver to Germany with UPS.
We deliver to all Europe countries with DHL. The rest of the world is delivered by FedEx.
|DESTINATION||STANDARD||EXPRESS||ORDER MORE THAN € 150|
|Europe||€ 9,90||€ 35,90||free|
More than € 150: free shipping, all over the world
Christmas time: free shipping, , all over the world
During the Christmas time we ship all orders worldwide for free as standard delivery transfer. We will do our very best to make sure that all parcels reach their destination in time, but we are not responsible for delays caused by shipping, like unforeseen weather circumstances, airline strikes etc.
Our last day of shipping before Christmas 2015 is the 22nd of December. Orders must be placed until the 20th of December. Please note that the time for delivery depends on the destination and shipping method.
DELIVERY & PRODUCTION TIMES
Our products are handmade and individually produced for you therefore we do not have every size on stock. If the items you ordered are on stock or only need an additional finishing or plating we will arrange the shipping within 1 week if your order is fully paid.
If your product is out of stock we need around 2 – 3 weeks production time. Please read the details (at the jewelry itemof your choice) carefully.
Germany Shipping > 1–3 days (Standard)
Europe Shipping > 2–10 days (Standard and depending on your destiny)
Rest of World > 2–10 days (Standard and depending on your destiny)
If your ordered jewelry is not available or producable (limited edition), we reserve the right not to deliver them. In this case we will immediately inform you and return any payments made.
If you have further questions of the exact shipping schedule of your order or if you need your product urgently:
please contact firstname.lastname@example.org
If you order several items and one or more of the ordered items are currently out of stock, JASMINA JOVY JEWELRY will not ship the goods until each of the ordered items is back in stock.
PACKAGING & GIFT WRAPPING
All our jewelry will arrive in exclusive and decorative branded boxes. We have 6 different shapes of boxes and the jewelry fits perfectly in it. All our boxes are handmade in Germany and in limited quantities.
We offer you a special gift wrapping for an additional cost of €2,90 (for free at Christmas time ). Please check the comment box in your cart.
Please take care: We use stiff and secure packaging to ensure that your order will arrive in perfect condition. For the unfortunate case that your order arrives in a damaged state, please directly contact us.
Any Customer who is a Consumer shall be entitled to revoke the offer and return the product in accordance with the cancellation and return policy as separately made available to the Customer on our website during the ordering process.
Jeder Kunde, der Verbraucher ist, ist berechtigt, das Angebot nach Maßgabe der besonderen Widerrufs- und Rückgabebelehrung, die ihm im Rahmen der Bestellung auf unserer Website mitgeteilt wird, zu widerrufen und die Ware zurückzusenden.
Payment in advance
After we have confirmed the availability of your selected jewelry item(s), you should transfer the amount of the invoice in advance. Before starting an individual production for you, you will have to pay in advance. Shipping will take place within 2 or 3 working days after our account has been credited.
JASMINA JOVY JEWELRY only accepts the following transfers:
Payment per bank transfer
JASMINA JOVY JEWELLERY
Payment per Paypal
PayPal is the fastest and most secure way to pay. The amount invoiced will be provisionally debited to your PayPal account when you place the order and debited once the Jewelry item(s) has/have left our studio.
PayPal transfers: email@example.com